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Account & Membership FAQs

Welcome to our Account & Membership page! Here, you’ll find answers to the most common questions on managing your account or membership subscription to the Lexile and Quantile Hub. 

Account Management

Managing your account on the Lexile & Quantile Hub is straightforward and can be done through the My Account page. This section allows you to create an account, update personal information, manage your password, close your account, and more.

Steps to create an account:

  1. Select the "Log In" button at the top of the page (or on any tool page).
  2. Choose the option that matches your role: Educator or Parent. If you are an educator, use your school or district-issued email address to qualify for free Premium access (available in partner states).
  3. Enter your Email Address, Password, and Confirm Password.
  4. Select your Country, State, and District (Educators only) from the drop-down lists.
  5. Click the "Create Account" button.

Note: You don’t need to register to access most of the Lexile & Quantile tools, but registration is required for additional usage and search limits within the same features.
Update your personal information by following these steps:

  1. Log in to your account.
  2. Select the “My Account” button in the main navigation.
  3. In the Edit Personal Data section, update your email address, name, state, or district.
  4. Once you've made your changes, select the “Save Account Updates” button to apply the updates.

Note: You must be logged in to make changes to your personal information.

To update your password:

  1. Select the “My Account” button in the main navigation.
  2. Select “Update Password”.
  3. Enter your Current Password, New Password, and Confirm New Password.
  4. Select the “Update Password” button to save your changes.

You will receive a confirmation email after updating your password.

Password Requirements:

  • One uppercase letter
  • One lowercase letter
  • One number
  • At least 8 characters
  • One special character

Note: You must be logged in to change your password. If you’ve forgotten your password, follow the steps highlighted below.

To reset your password:
  1. Select the "Log In" button at the top of the page (or on any tool page).
  2. In the pop-up, select the "Forgot Password?" link.
  3. Enter the email address associated with your account.
  4. Select the “Request Password Reset” button.
You will receive an email with a link to reset your password. Follow the instructions in the email to create a new password.

Password Requirements:
  • One uppercase letter
  • One lowercase letter
  • One number
  • At least 8 characters
  • One special character

Note: If you don’t see the email, check your spam or junk folder.
To manage your mailing list preferences:

  1. Log in to your account.
  2. Select the “My Account” button in the main navigation.
  3. Under the Mailing List section, you can update your preferences by selecting or deselecting the types of emails you wish to receive.
  4. Once you've made your changes, save your updates by selecting the “Save  Account Updates” button.

Note: You must be logged in to manage your mailing list preferences.
We hate to see you go! Please keep in mind once this request is made, everything associated with your account will be removed, including the account itself. We cannot undo this process. If you are unsure, please reach out to our Support team for assistance.

To close your Lexile & Quantile Hub account:

  1. Log in to your account.
  2. Select the “My Account” button in the main navigation.
  3. Go to the Manage Personal Data section.
  4. Select the “Add a Request” button.
  5. Choose the option to Delete all personal data if you wish to delete your account and all associated data.
  6. Submit your request.

This process can take 7-14 days, and you will receive a confirmation email once everything has been deleted.

Note: You must be logged in to manage your mailing list preferences

Membership & Billing

Learn how to manage your subscription details, including upgrading, downgrading, or canceling your plan, and updating your payment information.

To view and edit your membership plan:

  1. Select “Membership & Billing” in the main navigation to view your current membership information.
  2. If you are a Member (Basic+) and wish to upgrade, select the “Upgrade to Premium” button to switch to Premium membership for $17.99 USD/year + tax.
  3. If you are a Premium member and want to downgrade, turn off autorenewal. Your membership will revert to a free Member (Basic+) membership at the end of your current billing cycle.

Note: You must be logged in to update your membership plan.

To turn off auto-renewal for your subscription:
  1. Log in to your account.
  2. Select “Membership & Billing” in the main navigation to view your current subscription details.
  3. If you are a Premium member, find the auto-renewal option and turn it off.

Once auto-renewal is turned off, your Premium membership will remain active until the end of your current billing cycle. After that, your account will automatically revert to a free Member (Basic+) membership.

Note: You must be logged in to make changes to your subscription settings.
Refunds are not provided for Premium subscriptions. For any reason. 
To update your payment method for your Lexile & Quantile Hub Premium subscription:

  1. Log in to your account.
  2. Select the “Membership & Billing” button in the main navigation.
  3. In the Billing Information section select the “Update Payment Method” button.
  4. Enter your new payment details and confirm your changes.

Note: You must be logged in to update your payment method, and any updates will apply to your next billing cycle.

If your payment for the Premium membership fails or is declined, we will attempt to run your payment again. Should it fail or be declined a second time, you will be notified via email. If the payment is unable to go through, your Premium membership will not renew, and your account will revert to Member (Basic+) status at the end of your current billing cycle.

To resolve a failed payment:
  1. Log in to your account.
  2. Select “Membership & Billing” in the main navigation.
  3. Update your payment method in the Billing Information section.
  4. The system will attempt to charge your updated payment information.

If you need further assistance, please reach out to our Support team for assistance.

If you are interested in a Premium account(s) via a purchase order, please reach out to our Support team for assistance.
Absolutely! Some educators are able to turn in a copy of their receipt for reimbursement toward professional learning subscriptions. All who upgrade to Premium membership will receive an invoice via email.

Note: Due to the security in place for those making this purchase online, this process can take longer than anticipated (up to an hour). Also, if you don’t see the email, check your spam or junk folder.

Please reach out to our Support team for assistance if you have any questions.

If you can’t find the answer you’re looking for, feel free to contact our support team for further assistance. 
We’re here to help!
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